Refund policy

Returns
If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.
Goods (in original packaging and unused) must be returned within 7 days from purchase and a 10% handling fee will be charged. – Due to the nature of our products we can’t accept any opened or used products for returns.
Please note that we don't accept returns nail varnish, bulbs, electrodes, gels or tweezers. These need to be checked / viewed on receipt and returned with driver. (this option not available for courier orders)
No money will be refunded – your “account” will be credited and it may be deducted from your next order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your "account", within a few of days.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Once you have received your goods, please check thoroughly against invoice.

If an item is received and it is either damaged or faulty or an item has not been received at all, send us an email at leonelda@icon.co.za within 48 hours. No claims can be accepted after this period.

If after investigating the error, we find we are at fault, we will correct the problem at no extra cost to you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.