Shipping policy

Collection Orders:
This option is only for orders collected by yourself or an appointed person - not for courier collections. If you choose this option, your order will not be packed into sealed cartons.

Orders can be collected at our premises the moment you have received your invoice and sms confirmation. Please ensure to supply your client code to person collecting on your behalf.

Courier Orders:
Courier orders will be packed in sealed cartons. When placing an order please stipulate which shipping option you require - own / "our" courier. If using own courier, please inform us which company will collect on your behalf and ensure they know your client code.
We use DPD for all our shipping. Please note - couriers does not deliver during weekends and public holidays.

Once order packed, we will obtain quotes from courier and provide you with the most cost-effective options. Keep in mind that couriers charge per weight or volume - whichever is the most will be used to calculate shipping.

Once you received an invoice with our banking details you can do and eft and mail proof to nicolenest@mweb.co.za. No goods will be shipped without receipt of full payment.

A sms acknowledging receipt of proof will be sent and parcel will be given to the assigned courier. Depending on option chosen your parcel will reach you within 24 – 72 hours. We do not accept any liability for delayed delivery / loss / damage of the item/s caused by any third party.

A further sms will be sent notifying you that the parcel has been shipped and providing you with the tracking number.

Delivery Schedule & Costs: 
Certain areas are covered by our ourselves. Delivery fees vary per area and for order a certain amount delivery is free in these areas - please enquiry.

Always arrange to be at your premises on the day of delivery. (Else make other arrangements) We often get to salons and either the person is not there or no payment available. An extra R80-00 delivery fee will be added for orders to be delivered a second time.

Damaged Shipment:
Once you have received your goods, please check thoroughly against invoice. If an item is received and it is either damaged or faulty or an item has not been received at all, please call our Customer Relations within 48 hours. No claims can be accepted after this period. If after investigating the error, we find we are at fault, we will correct the problem at no extra cost to you